Shipping & Delivery Policy

Last updated: August 11, 2026

At VitaCare+, we understand that timely delivery of genuine medicines and healthcare products is critical to your well-being. We strive to provide a seamless, safe, and swift shipping experience for all your healthcare needs.

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1. Order Processing Time

Orders are processed promptly upon placement and prescription verification (if applicable):

• Prescription Orders: Verified by our licensed pharmacists within 2–4 hours of upload, followed by immediate dispatch.
• OTC & Healthcare Products: Dispatched within 24 hours of order confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Delivery Timelines

We work with trusted courier partners to ensure safe transit. Estimated delivery windows depend on your location:

• Express Delivery (Select Cities): Same-day or Next-Day delivery for urgent medical requirements.
• Standard Delivery: 2 to 4 business days across major domestic regions.
• Delivery times may vary slightly during unforeseen weather conditions, regulatory restrictions, or festive holidays.

3. Shipping Charges

We keep our delivery fees transparent and minimal to ensure healthcare remains accessible:

• Free standard shipping on all orders above a specified minimum cart value.
• A nominal delivery fee may apply to express or small-value orders, which will be calculated and displayed clearly at checkout before payment.

4. Safe & Temperature-Controlled Packaging

Your health is our priority. Sensitive medicines, vaccines, and insulin products are shipped using specialized temperature-controlled or tamper-evident packaging to preserve product efficacy and safety throughout transit.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation SMS and email containing your tracking link. You can also monitor real-time order status directly through your VitaCare+ account dashboard.

6. Delivery Attempt & Failed Deliveries

Our delivery partners will attempt delivery up to two times if you are unavailable at the designated address. Please ensure your contact number and delivery address details are accurate. If delivery fails, our customer support team will coordinate redelivery.

7. Contact Us

If you have any questions regarding your shipment or delivery delays, please feel free to contact our support team: